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Leadership for great customer service satisfied patients, satisfied employees Thom A. Mayer, Robert J. Cates.

By: Contributor(s): Material type: TextTextSeries: Management series (Ann Arbor, Mich.)Publication details: Chicago, IL Health Administration Press 2004.Description: xxi, 120 p. ill. 23 cmISBN:
  • 1567932282 (alk. paper)
  • 9781567932287 (alk. paper)
Subject(s): DDC classification:
  • 362.11/068/8 22
LOC classification:
  • R727.3 .M385 2004
NLM classification:
  • 2005 A-922
  • W 85
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